Our family have been patients of Conway House for over 40 years and, naturally, have seen many changes. Our children grew up without fear of going to the dentist because they started regular visits from a young age and were made to feel at ease. From the moment you step in the door you are made welcome, the staff are very friendly and seem to remember all the things we chatted about on our last visit, it is very relaxing.
I recently had a nasty fall 6 weeks before my daughters wedding and one of my front teeth was broken! Harry reassured me that he would repair it for the 'big day' And he did, so well in fact, that noboby would have known that it had ever been broken, except that I told them! I was so impressed with it!
Thank you all at Conway House!
Having been very nervous about visiting the dentist since I was young, I did everything I could to avoid going and ended up not seeing a dentist for a number of years. However, when the time came that I needed treatment, a family member recommended the Conway House Dental Practice to me and I was assured that the team there would take care of me.
Although I was very nervous that first time, I was immediately made to feel at ease by the team and the treatment I received was clearly explained to me and was pain free. The experience of that visit and how relaxed I felt about the whole experience gave me the confidence to return and I have now been a regular patient for over 5 years.
Harry and the whole team at Conway House are fantastic and very friendly and continue to make me feel relaxed about coming to see them. Whenever I have had any treatment Harry has always clearly explained what he needs to do and why and after the treatment shows me what he has done. Harry follows up with a call a day later to ensure that everything is OK and that I am happy with the treatment.
The professional approach of Conway House both during my visits and the after care Harry and the team provide are first class and I can't thank them enough for installing the trust that makes me want to go to the dentist regularly and take good care of my smile. I'm now working more closely with Harry to help improve my smile and my confidence level through corrective treatments and I can't wait to see the results.
I have been a client of Harry Basra's for the past three years and the service and aftercare is faultless. A visit to the dentist is always filled with a little trepidation and sometimes even fear but Harry and his support staff put you at ease as soon as you walk in the door. Once in the dentist chair, Harry's interpersonal skills, informal persona and friendly chatter is enough to allay any nerves yet he never forgets he is a professional and you feel in safe hands at all times. Harry's philosophy is very much that you, as the patient, are in control of the entire process and that you can make decisions at any time during the treatment. Harry's recommendations are easy to understand and his guidance is informative and authoritative which provides you with a full understanding of the process along with the confidence that you are making the right decisions for your health and well being.
Over the past 12-months in particular I have been a regular visitor and at every appointment I felt complete confidence in the treatment administered. The follow up care I have received has been beyond all my expectations and whilst I do not look forward to a visit to the dentist, Harry's personable and professional approach makes what could otherwise be a nerve-wracking and even traumatic experience, straight-forward, smooth and, if not enjoyable, certainly positive.
This is just to say thank you for all the dental work you have just completed. Throughout this period your practice has applied the same high standard of professional attention to both complex problems and routine care with equal rigour and professionalism. Having always been a rather apprehensive patient I have also very much appreciated the kindly and positive attitude of all of your staff, and the care you have taken to discuss with me each aspect and stage of treatment.
With good wishes for your continued success.
